Frequently Asked Questions (FAQ) – PCR Testing

At HelixBioDx, we understand that medical testing can raise many questions. Below are some of the most frequently asked questions about PCR (Polymerase Chain Reaction) testing to help you better understand the process, purpose, and what to expect.

PCR (Polymerase Chain Reaction) testing is a highly sensitive laboratory method used to detect genetic material from a specific organism, such as a virus or bacteria. It is widely used for diagnosing infections, including COVID-19, UTI, and other pathogens.

PCR tests can detect a wide range of pathogens, including viruses (like SARS-CoV-2, Influenza, RSV), bacteria (like Enterococcus, Staphylococcus), and genetic mutations. At HelixBioDx, we offer PCR panels for respiratory infections, UTI’s, wound infections, and more.

Sample collection depends on the type of test. Common methods include:

  • Nasal or nasopharyngeal swab (for respiratory infections)
  • Urine sample (for UTIs)
  • Stool sample (for GI pathogens like C. Diff)

PCR tests are considered the gold standard for diagnostic accuracy due to their high sensitivity and specificity. They can detect even very small amounts of genetic material, making them more reliable than rapid tests in many cases.

Results are typically available within the same day the sample is received by our laboratory.

Medicare/Medicaid and most commercial insurances do pay for PCR testing, but we recommend confirming with your insurance company directly. HelixBioDx also offers self-pay options for those without coverage.

Setting up an account is easy. Visit our website at www.helixbiodx.com and click on the “Contact Us” link in the upper right corner of the page. Complete the form, and a team member will reach out to you.

Once your account is set up, we will provide you with a starter supply kit. Additional supplies can be ordered through our website www.helixbiodx.com and clicking on the “Order Supplies” link in the upper right corner of the home page.

Yes, our system is fully automated. Once samples are processed, results are securely delivered via fax and/or email. Additionally, we offer the capability to interface directly with your facility’s systems via HL7 if desired.

No, we do not currently offer blood testing. Our services focus on PCR-based testing for viral and bacterial pathogens using swabs or other non-blood samples.

If samples are collected and shipped the same day, refrigeration is not needed. However, if there’s a delay in shipping, samples should be stored in a refrigerator at 2–8°C until they can be sent.

If you have a question that isn’t covered in this FAQ, we’re here to help. Please reach out to our customer service team at service@helixbiodx.com or call us at +1 (561) 612-8811 and we’ll be happy to assist you.